When we shared our experience at the front desk in the morning when asked about our stay, the women just smiled and said, 'I'm sorry.' More should have been done to accommodate the fact that we wasted much of our would be celebration time with their shortcomings. We finally felt like we could relax and enjoy our anniversary at 8 p.m. This room features two queen pillow-top beds with European linens, free Wi-Fi and a 42' flat-screen TV with on-demand movies, oversized shower and in-room dining. Two remotes later, a visit from an IT rep, and a room change, they discovered it was an issue on their part. Morongo Casino Resorts Canyon View rooms feature contemporary California style, are filled with light and offer breathtaking views of the Southern California desert landscape below.
When we went to our room to order room service and a movie, the TV didn't work. While spending time in the casino, there were no cocktail servers to be found. My husband went to get food in the food court, but they didn't take room charges so he had to go back to our room. Due to the event, there was no food or drink service. Several guests were told to go to a tiny spot by the lazy river.
When we arrived and went to the pool, it was largely closed off to the public due to a private event. We were looking for a quick weekend get-away.
